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Citizens Advice Sheffield helped 21,500 people with 65,000 issues in 2016

23 January 2017

Citizens Advice Sheffield helped one in every 20 adults in Sheffield during 2016. A total of 21,500 people asked for their help with 65,000 issues during the year.

“How We Help People, a report published today, describes how we have helped thousands of people in the city with the problems they face” said Andy Buck, Chief Executive of Citizens Advice Sheffield.

“42 per cent of the people we helped were ill or disabled. Three quarters were working age adults. Most live in the poorer parts of the city. All of them were grappling with problems that for many seemed intractable.

“At least one in every five people we helped had difficulty affording fuel, food or housing. 42 per cent of the issues about which people asked for help were to do with welfare benefits, and 30 per cent were about debts.

“Three in four of the people we helped said we made a positive difference to their lives. With our help, people secured at least £6.8 million in welfare benefits, and resolved debts of at least £4.3 million.”

The report will be launched at a meeting today addressed by Gillian Guy, Citizens Advice’s national chief executive, and Councillor Jack Scott, Sheffield City Council’s cabinet member for community services and libraries.

“Citizens Advice plays such an important role in helping many of our most disadvantaged and vulnerable people and their families” said Cllr Scott.

“I welcome the publication of this report today which shows how Citizens Advice Sheffield is going from strength to strength.

” Sheffield City Council has reaffirmed its commitment to supporting Citizens Advice Sheffield for the next three years.”

Press release from Citizens Advice.