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Chief Executive John Mothersole
Chief Executive John Mothersole

Council boss to answer tweets sent by Sheffield residents

October 3 2017

John Mothersole,  Chief Executive of Sheffield City Council,  is inviting people to send him tweets to which he will personally respond.

Mr Mothersole will be taking charge of the council’s customer service Twitter account on Friday October 6,  between 10am and 12,  and is looking forward to hearing from anyone who has a question about the council or its services.

This week is National Customer Service Week which takes place each year to recognise excellent service. Sheffield City Council service staff are celebrating by raising awareness of their work and supporting people who need help and advice.

On Wednesday,  October 4,  there will be a Get Online event in Howden House,  from 9am to 1pm,  to assist people in setting up email addresses and let them have a go at using laptops and tablets.

Mr Mothersole said:  “Our customer service team play a vital role at the council.  They are at the frontline of dealing with the city’s residents.

“When I heard about National Customer Service Week I wanted to lend my support.

“I would encourage anyone who is a follower of @SCC_Help to tweet me.  If you’re not then now is the time to join the account and get the latest information from the council.  I’m looking forward to hearing a range of views on Friday and will help where I can to resolve questions.”

Councillor Olivia Blake,  Cabinet Minister for Finance said:  “Our staff do an amazing job.  In the last 12 months they have dealt with more than a million enquiries.

“They took a million phone calls and replied to nearly 90,000 emails and online requests.

“I am pleased to be playing my part and presenting awards to customer services staff who have gone above and beyond their role.”