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Stradbroke tenant Gill MacLaine
Stradbroke tenant Gill MacLaine

Named officer for council house tenants

19 October 2016

Sheffield’s council housing service has changed so tenants now have named officers serving their estate.

The Housing+ service was launched citywide in October to improve support for the 43,000 people who live in a council home.

Neighbourhood Officers will cover a particular area or ‘patch’, helping to build up strong relationships with tenants. This will mean:

  • More contact with tenants in their own homes
  • Teams that work more closely with other services including health and care
  • More work to tackle rent arrears and anti-social behaviour early on
  • Officers having a more visible presence on estates

Housing+ was developed based on feedback from tenants, who were asked what they wanted from the service when it transferred back to the Council in 2013.

Cllr Jayne Dunn, Cabinet Member for Housing at Sheffield City Council, said: “Housing+ will provide additional support to help tenants look after themselves and their home.

“That might be anything from help sorting gas supply problems to getting someone online.

“I am confident Housing+ will be a success and will genuinely make a difference to people’s lives.”

The new system was trialled in the South East of the city first, where 93 per cent of 500 customers surveyed said they liked it.

Stradbroke tenant Gill MacLaine took part in the trial and said: “Having a single point of contact is most effective.

“Sometimes it makes the world of difference knowing that person will act upon your enquiry, liaise with other departments on your behalf or signpost you elsewhere if needed.

“In my experience, Housing+ is a valuable service that has improved my community and, as a tenant with disabilities, improved my quality of life.”

Some of the customers who took part in the Housing+ trial feature in a new council video. Watch it at www.sheffield.gov.uk/councilhousing where you can also find out more about Housing+.